Transactions made through this online shop are subject to below Terms and Conditions. Upon submitting your order, you confirm and affirm that you have read, understood and agreed to the Terms and Conditions.
Before placing an order, please check if the receiver's country or region has any legislation or restrictions concerning imported goods. We would not bear any kind of responsibility including refunding, if the product is confiscated by the authority of the receiver's country or region. The receiver will have to bear the import duties and other charges (if any) levied by the receiver's country or region.
Product prices are delivery cost exclusive. Delivery cost for Local, Macau and China region is based on product(s) weighted below 1kg, whereas overseas delivery is counted per unit/set. Please check it out at our online store for the detailed delivery cost. For overseas buyers, please refer to "Overseas mailing" in "Service" for the categories of our service fee. For orders placed by same customer, we may pack up all the merchandises and send out together.
Product prices shown in the website are accurate as of the date of posting, but are subject to change without prior notice.
Order will be cancelled, if payment could not be settled within 3 days after submitting of the order.
Goods will be sent out after receipt of payment (through bank transfer or via PayPal).
Goods will be sent out within 3 working days after receipt of payment / within 3 working days after receipt photo(s) for photo printing & inserting (PhotoFrameRose series). The Certificate of Posting provided by the Hongkong Post or the Delivery Receipt provided by freight forwarding companies will be treated as the Proof of Delivery and Order Accomplishment.
Payment is refundable only for item which could not be delivered on time due to shortage. Or we will have special arrangement based on agreement with customers.
Goods will be sent out with proper protection to the designated address provided by the customer. We shall not be liable for any damage or loss thereafter.
Products will be delivered by Hongkong Post or other reputable courier companies. We bear no repsponibility in case the delivery of an order is delayed.
Pictures in the website are for reference only. As preserved flowers are made from real flowers, they supposed not being the same in shape and colour. Products shown in the pictures will certainly vary in shape and colour from the actual products customer received. Customer shall not entitled to return the product simply because it does not correspond exactly to its picture or wrong choices, etc.
We only accept returns for false items in new and fine state with original packaging. Please contact us within 2 days after receipt of the parcel (we reserve the right to decline any request of return after 2 days of parcel arrival) and send back the product to us within one week (starting from the arrival date), or return/exchange request would not be accepted. We will send out exchanged product or arrange refund (in case of shortage) within 3 working days after receipt of the returned product. Delivery fees for returning should be paid by customer, and would be refunded later on.
We reserve the right to edit or revise the site contents, the terms and conditions without prior notice.